🔥 really faq'd.

points for enjoying the pun. now here are the most searched Q&As.

due to the newness and volatility of this disease, no mask in the world can actually guarantee 100% protection against the novel coronavirus. in fact, you should watch out for any brand or business which does make such claims, it is severely misleading and there are a lot of them!

in saying that, our air filtration system in our freedom filters alone have been lab-tested to block 99.7% of harmful airborne viruses in the same particle size as COVID19. add the fact that the mask itself is made using SILVADUR technology which kills bacteria upon impact, we'd say you're in good care.

here is some great info from the CDC on the topic.

most of the masks you're seeing on the web are "face coverings", which, if the name didn't give away, just cover your face. they're OK in the sense that they protect others from you and are better than no mask at all but if someone symptomatic sneezed on you, you could be in a pickle.

the miix freedom filters you slide into your miix mask's built-in filter pocket give you 2-way protection, filtering air and blocking incoming particles by up to 99.7%. the built-in nose seal prevents air from leaking in or out as well, and the mask itself is made with silver ions to kill bacteria upon impact.

so in a nutshell, quite different.

it really depends on what environment you are in and how protected you want to feel. if you're not around lots of people and aren't in an area that has contracted the virus, you might feel safe with just the mask.

however, if you're in a dense urban location, seeing a lot of people, commuting, living in apartment blocks, are in an environment that has or had cases and so forth; then it's probably in your best interest to invest in something that protects you to the max at less than the cost of your Netflix subscription.

yeah that happened to us too, and was a part of why we started this.

once you order, it typically takes 2-5 business days to arrive. it shouldn't take longer than a week to get to you in most major cities around the world. if it does, let us know.

yay, can't wait to see how it looks on you! here are some quick steps:

1 - wash and sanitize your hands

2 - slide 1 x filter into your built-in pocket at the back of the mask

3 - slide your head between the two bands like fitting your head through a t-shirt

4 - allow it to rest on the neck

5 - slide back up and secure mask around your nose & mouth

6 - adjust the top band so it sits nicely around the top of your head

7 - give you nose a hug to mould the seal

8 - breathe easy, you're protected.

you bet. head over to our custom page for more info!

give us a shout at hey@letsmiix.com

😷 mask matters.

⚫ much like your favorite clothing item, try to keep your miix mask as clean & dry as possible. hand-wash or machine-wash 

⚫ do not dry in any device (no dry cleaning)

⚫ do not bleach or iron your miix mask

⚫ for more info, download our product care guide here

it's a cotton & polyester blend interwoven with SILVADUR™ silver ion anti-bacterial technology.

the miix mask is intended for everyday use as protection against air pollutants, harmful airborne viruses, and particles. it is particularly effective during commute or transit through human-dense areas. it is designed to reduce the transmission of flu-like symptoms, viruses, and pathogens to protect others.

we don't recommend the miix mask for:
⚫ anyone who has trouble breathing or have pre-existing respiratory symptoms

⚫ children younger than 2 years old

⚫ anyone who is unconscious, incapacitated, or otherwise unable to remove the cloth face covering without assistance

we work with a certified and compliant facility located in Bangladesh who ensure their employees are compensated adequantly.

we recommend hand-washing it like you would take care of your favourite piece of clothing but you can of course machine wash it with like colours.

our mask follows the CDC guidelines, so here are some more washing tips for you.

absolutely, check out our sizing guide here.

🌫️ filter factuelle.

you get approximately 80-100 hours of filter usage depending on the environment it is used in and the conditions it is kept in. generally, we encourage you to replace filters 1- 2 times a month for continued medical-grade protection.

treat your freedom filters like you would a new pair of shoes, by keeping them clean and out of harm's way! you can find all the info in our mini care guide, here.

each filter consists of five (5) air filtration layers give you medical-grade protection to block out harmful airborne bacteria, viruses, pollution and allergens.


- outer layers (2): poplin cotton

- inner layers (3): non-woven polypropylene (spunbond-meltblown-spunbond)

SMS, which is short for Spunbond Meltblown Spunbond is a tri laminate non woven fabric. It is made up of a top layer of spunbond polypropylene, a middle layer of meltblown polypropylene and a bottom layer of spunbond polypropylene.

It's uses include:
filtration – this is a huge market for SMS and includes surgical face masks, gas and liquid filtration as well as cartridge filters. Medical uses of SMS are varied including gowns and masks
insulation – SMS has wide ranging insulation uses including for example acoustic insulation in dishwashers.
medical healthcare and sanitary products – typical uses being surgical drapes, gowns, sterilization wraps, disposable patient sheets, female sanitary products, nappies and incontinence products.

⚔️ protection particulars.

yes, absolutely. for security purposes, we will only be able to send this to you via email to ensure our evidence documents aren't used by other companies. leave us a request for it, here.

we'll leave this question to the experts! feel free to learn all about silver microbial technology and it's applications here.

✈️ getting your stuff, stuff.

Use this text to answer questions in as much detail as possible for your customers.

once you order, it typically takes 2-5 business days to arrive. it shouldn't take longer than a week to get to you in most major cities around the world. if it does, let us know.

we've teamed up with Shop by Shopify, which helps you track all your orders through a nice-looking app. you will have exclusive access to this feature once you order but you will also receive a tracking id in an email you'll receive once your stuff has shipped. if you run into any issues or can no longer find your tracking link, give us a shout, we'll gladly help.

😞 unpleasantries.

unfortunately due to the nature of it being a personal protection product, we're unable to accept a return once it's been opened, to ensure our customers have the most sanitary experience.

nooooo 😞 not to worry though, we'll help you track it down. reach out to our team using the chat function below or email us here.

that sucks, we cringe at through of our things getting damaged during delivery. send us an email along with a photo of the purchase and we'll help as best as we can.

we don't recommend sending it back, purely because of the effort to do so/going to a post office. so if you're unable to gift it to someone, get in touch and we'll help you with next steps regardless!

🎉 miixellaneous

it's kind of like an adventure game! when you complete 'missions', you get rewards in the form hero points (HP) which can be redeemed for awesome perks, items and more. we're working with some seriously amazing brands who create rewards you never even knew you wanted!

head over to our rewards tab on the bottom right to learn all the ways you can rack up hero points, the more you collect, the more you'll get!

aw, we appreciate you. this helps a lot, and you can leave one on the product page directly. thanks so much!


if there's anything you need or couldn't find, please let us know!